1. Introduction
These Terms and Conditions govern your use of the mysouqeg website www.mysouq.com.eg and the purchase of products through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Site.
2. Use of the Site
Eligibility: By using this Site, you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or guardian.
Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized access or use of your account.
Prohibited Activities: You agree not to engage in any illegal or prohibited activities on the Site, including but not limited to, using the Site to transmit harmful or malicious software, engage in fraud, or infringe upon the intellectual property of [mysouqeg].
3. Product Information
Pricing: Prices displayed on the Site are subject to change without notice. All prices are listed in EGP, unless otherwise specified. While we strive for accuracy, errors in pricing or descriptions may occur.
Product Availability: We cannot guarantee the availability of all products at all times. In the event an item is out of stock after you’ve placed an order, we will notify you promptly and provide options for either backordering, substituting, or canceling the order.
Descriptions and Images: We make every effort to ensure that product descriptions and images are accurate; however, colors, sizes, and appearances may vary slightly due to screen settings or other factors beyond our control.
4. Orders and Payment
Order Process: When you place an order through our Site, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including but not limited to, product availability or payment issues.
Payment: Payments for orders must be made in full at the time of purchase via the payment methods available on the Site
-Credit Card
– Paymob
-CIB
– AlAhly
-Installment Methods, (Aman, Contact, Khazna, Forsa, Value, and Sohula)
All transactions are processed in a secure manner, but you are responsible for ensuring the accuracy of the payment details provided.Order Confirmation: After you submit an order, you will receive an order confirmation email. This does not guarantee acceptance of the order or that the product is available. We will notify you if there are any issues with your order.
5. Shipping and Delivery
Shipping Methods: We offer various shipping methods, and costs will vary depending on your location and chosen delivery option. Shipping fees will be calculated at checkout.
Delivery Times: Delivery times are estimates and are not guaranteed. We are not liable for any delays caused by the shipping carrier, weather, or other unforeseen circumstances.
Shipping Errors: Please ensure your shipping address is correct. We are not responsible for orders sent to incorrect addresses provided by the customer.
6. Returns and Refunds
Return Policy: We accept returns in accordance with our Returns and Refunds Policy. Returns must be made within 14 days of receiving your order and must be in unused, resalable condition with original packaging.
Refunds: Once returned items are received and inspected, refunds will be processed to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Exchanges: If you wish to exchange an item for a different size or color, please contact customer service within 5 days of receiving your order.
7. Intellectual Property
Ownership: All content on this Site, including but not limited to text, images, graphics, logos, and trademarks, is the property of mysouqeg or its licensors and is protected by copyright and other intellectual property laws.
Usage Restrictions: You may not use, modify, distribute, or reproduce any content from this Site without prior written consent from mysouqeg, except for personal, non-commercial use.
8. Privacy and Data Protection
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of data as described in our Privacy Policy.
9. Limitation of Liability
No Warranty: mysouqeg does not provide any warranties or guarantees regarding the Site or its products. We do not guarantee that the Site will be free of errors, bugs, or interruptions.
Limitation of Liability: To the fullest extent permitted by law, mysouqeg is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Site, including but not limited to any errors in pricing, loss of data, or financial loss.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date. By continuing to use the Site after changes are made, you accept the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Egypt/Giza, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Egypt.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
mysouqeg
www.facebook.com/MySouqEg
[email protected]
01200818888