Effective Date: 28th October, 2024
At My Souq eg, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share the information you provide when you visit our website or make a purchase from our online store.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the practices described here, please do not use our website.
1. Information We Collect
a. Personal Information
We collect personal information when you visit our website, register an account, place an order, or sign up for newsletters. This information may include:
-
Name
-
Email address
-
Mailing address
-
Phone number
-
Payment information (such as credit card details or PayPal account)
-
Order history
b. Non-Personal Information
We also collect non-personal information automatically when you use our website, such as:
-
IP address
-
Browser type and version
-
Device type
-
Location data
-
Pages visited and interactions with our website
c. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, such as keeping you logged in or remembering your preferences. Cookies also allow us to analyze site traffic and improve our services. You can adjust your browser settings to refuse cookies, but this may affect your experience on the site.
2. How We Use Your Information
We use the information we collect for the following purposes:
-
Order Processing: To process your orders and deliver products to you.
-
Customer Support: To respond to inquiries and provide customer service.
-
Marketing: To send promotional emails, newsletters, or other marketing materials that you have agreed to receive.
-
Personalization: To personalize your shopping experience based on your preferences and order history.
-
Improvement of Services: To analyze and improve our website, products, and services, ensuring we meet your needs and expectations.
-
Legal Compliance: To comply with legal obligations, such as tax or financial regulations, and to resolve disputes.
3. Sharing of Your Information
We value your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information with third parties in the following cases:
-
Service Providers: We may share your personal information with trusted third-party service providers who assist in the operation of our website or in fulfilling your orders, such as payment processors, shipping companies, and email marketing services. These service providers are bound by confidentiality agreements and are only permitted to use your data for the specific purpose of assisting us.
-
Legal Compliance: We may disclose your information if required by law or in response to a valid request by a government authority or other legal process (e.g., a subpoena).
-
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, alteration, or misuse. We use industry-standard encryption methods (e.g., SSL encryption) to secure payment transactions and sensitive data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
a. Accessing and Updating Your Information
You have the right to access, update, or correct the personal information we hold about you. To do so, please log into your account or contact us at ([email protected]).
b. Opting Out of Marketing Communications
If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the “unsubscribe” link in any marketing email we send. Alternatively, you can contact us directly to request removal from our mailing list.
c. Deletion of Personal Data
You may request that we delete your personal information at any time, subject to certain exceptions (e.g., if we need to retain the data for legal or accounting purposes). To request deletion, please contact us at ([email protected]).
d. Cookies and Tracking Technologies
You can manage cookies and tracking preferences through your browser settings. However, disabling cookies may impact your experience on our website.
6. Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
7. International Transfers
If you are accessing our website from outside Egypt, your personal data may be transferred to, stored, and processed in Egypt. By using our website, you consent to the transfer of your data to Egypt, where our servers are located, and understand that the privacy laws in that country may differ from those in your jurisdiction.
8. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
My Souq eg
www.facebook.com/MySouqEg
[email protected]
01200818888